Delivering Customer Service Payne, Shelia text Hongkong Grolier International 2005 eng 200 hlm. ; 24 cm. Bisnis Pelayanan R.650.658 38 R.650.658 38 PAY g 0-7171-9740-3 220116 20220116015916 INLIS000000000004420 Converted from MARCXML to MODS version 3.5 using MARC21slim2MODS3-5.xsl (Revision 1.106 2014/12/19)