na INLIS000000000004420 20220116015916 220116 g 0 eng 0-7171-9740-3 0010-0621004020 R.650.658 38 R.650.658 38 PAY g Payne, Shelia Grolier Business Library : Delivering Customer Service Hongkong : Grolier International, 2005 200 hlm. ; 24 cm. Bisnis Pelayanan 028235 07634