00553     2200205   4500001002100000005001500021008004100036020001800077035002000095082001700115084002300132100001800155245006000173260004500233300002300278650001100301650001400312990001100326990001000337INLIS00000000000442020220116015916220116                g          0 eng    a0-7171-9740-3  a0010-0621004020  aR.650.658 38  aR.650.658 38 PAY g1 aPayne, Shelia1 aGrolier Business Library :bDelivering Customer Service  aHongkong :bGrolier International,c2005  a200 hlm. ;c24 cm. 4aBisnis 4aPelayanan  a028235  a07634