na INLIS000000000009695 20211116015921 0010-0721004954 211116 g 0 Phone Skills : For The Information Age Maxwell, Dorothy III New York : McGRAW-HILL, 2005 142 hlm. ; 27 cm. 978-0-07-301727-3 651.07 MAX p Phone Skills : For The Information Age and we ll show you how to use a phone.We realize that you probably have a wealth of experience using the phone for personal and business situations, but proper phone skills should not be taken lightly in today s business environment. Not only do professional phone skills allow you to develop and maintain professional relationships, but those skills also give clients confidence in you and your company s ability to provide reliable service.Phone Skills for the Information Age features realistic situations and problems found in today s increasingly complex business environments. The text was developed as a five hour program that includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary. 651.07 Telekomunikasi Bisnis 12369 050212