01355     2200229   4500001002100000005001500021035002000036008004100056245004400097100002100141250000800162260003500170300002300205020002200228084001700250520079600267082001101063650001901074650001101093990001001104990001101114INLIS00000000000969520211116015921  a0010-0721004954211116                g          0      1 aPhone Skills :bFor The Information Age1 aMaxwell, Dorothy  aIII  aNew York :bMcGRAW-HILL,c2005  a142 hlm. ;c27 cm.  a978-0-07-301727-3  a651.07 MAX p  aPhone Skills : For The Information Age and we ll show you how to use a phone.We realize that you probably have a wealth of experience using the phone for personal and business situations, but proper phone skills should not be taken lightly in today s business environment. Not only do professional phone skills allow you to develop and maintain professional relationships, but those skills also give clients confidence in you and your company s ability to provide reliable service.Phone Skills for the Information Age features realistic situations and problems found in today s increasingly complex business environments. The text was developed as a five hour program that includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary.  a651.07 4aTelekomunikasi 4aBisnis  a12369  a050212